Free Shipping Policy
Free ground shipping on all retail orders over $49 within the US (excluding Hawaii and Alaska)
Calculate shipping costs on express, international, and smaller ground orders using the freight calculator on the View Cart page.
COVID-19 and it’s impact on our operations…
First of all, we sincerely thank you for your order! During these unusual times, we truly appreciate your continued business and we are working hard to ensure timely delivery of your items.
While we strive to maintain business as usual, delivery times may be impacted by current COVID-19 as we work with a limited warehouse crew. Please check your order in your My Account page for the most up-to-date order status. We kindly ask that you contact customer support with any questions you may have regarding delivery of your order.
When will my stuff ship?
We ship Monday – Friday. Orders for in-stock items will usually leave the warehouse on the same shipping day for:
- FedEx orders placed by 2:30PM EST Monday – Friday
- LTL freight orders placed by 9AM EST Monday – Friday
- Orders placed Saturday and Sunday will ship the following Monday
Once shipped, when will my stuff arrive?
Estimated transit time via USPS Priority Mail is typically about 2-3 days within the US and about 6-10 days within Canada. USPS Express Mail transit time is typically about 1-2 days. Sundays and federal holidays don’t count as days in transit. USPS does not guarantee transit times.
FedEx shipping methods have specific transit times that are met or bested more than 97% of the time, so if you need to be certain of your delivery date, FedEx is usually a better option than USPS. FedEx Ground, see the map above for estimated shipping times to your location. FedEx Ground Home Delivery delivers Tuesday – Saturday; FedEx Ground Commercial and all express services deliver Monday – Friday.
Most of our products can not ship outside the USA and Canada. International orders that are shipped outside of North America could be delayed by customs or other reasons for up to 30 days. Some International orders may be reviewed prior to processing to insure product, size and weight restrictions are met. If any issues are identified, you will be contacted with updates prior to your order shipping out.
What if I need to get my stuff by a specific date?
If you are in a time crunch, please call us to place your order, and we’ll help you pick the shipping method most likely to meet your desired delivery date. As we don’t drive the delivery trucks, we can’t guarantee the delivery date, but we will do everything in our power to get you the goods when you need them!
What if I am ordering from and shipping to Canada?
All Canadian customers can now shop directly on TwistedThrottle.com! The .ca and .com sites are now merged into one shopping experience that covers the US and Canada in its entirety. This merger has created a more simple shopping experience for all customers, with better stock availability and quicker delivery times to Canadian residences!
During checkout, Canadian customers will be charged GST/PST/HST, as well as any applicable duties, so there is no worry of owing anything once your package arrives at your doorstep. Goods are shipped via FedEx and typically arrive within 4-6 days of shipment from our Rhode Island warehouse. There is no customs clearance fee applied by Twisted Throttle or FedEx. Most motorcycle parts are duty free, but some items we sell (primarily tires, luggage, and apparel) are dutiable when imported to Canada from the USA (if not made in the USA). Returns from Canadian customers can be shipped to our Canadian return address, thus avoiding the complexity of an international return shipment. All orders are processed in USD.
What if my stuff is not in stock?
We will ship in-stock items immediately and ship other items as they become available. There will be no additional charge for us to ship those items separately. International orders with out-of-stock items will be shipped complete once all backordered items have arrived.
Where can I have my stuff shipped?
We ship worldwide, including APO/FPO addresses. Sometimes very large items cannot be shipped, or will require additional oversize fees from what the website specifies. Some Electronics such as GPS units, Cameras and Radar Detectors cannot be shipped outside of the US. In these cases, we will notify you before processing your order. We recommend using USPS Express Mail or Priority Mail for international shipments to avoid the high brokerage fees charged by FedEx.
Can you send my order “signature required”?
Domestic orders placed through our website are shipped without “signature required.” Currently, we offer FedEx “signature required” shipping as an option only for telephone orders. If you do not have a secure place for FedEx to leave packages, please call us to place your order and request that we send it “signature required.” Due to the increasing frequency of stolen packages, we strongly urge you to request “signature required” for orders over $750. Call us at 855-255-5550 to place your order with a signature-required shipping option for a $12 fee. If you choose not to have your order delivered signature required and your package is stolen after delivery, Twisted Throttle can provide the information you need to recover your funds from your credit card company but we cannot be held responsible for the shipment.
If part of my order is not in stock, do you ship complete or partial?
For shipping addresses in the US, TwistedThrottle.com ships all in-stock items immediately. Out-of-stock items will ship immediately upon arriving at our warehouse at no additional shipping charge.
For shipping addresses outside the US, orders normally ship complete once all ordered items are in stock. If you’d like the in-stock components to ship before the rest of your order is available, you may either place two separate orders (one for in-stock items, one for out-of-stock items) or call us and request partial shipment. Partial international shipments may incur an additional shipping charge. We can also suggest in-stock alternatives for speedier delivery.
Where does my order ship from?
All orders are billed in USD and ship from either Exeter, Rhode Island or our suppliers’ warehouses (drop ship items), depending on the quantity of stock in each location. Orders may ship in multiple packages so that each item gets to you as soon as possible.