Free Shipping Policy
Free ground shipping on all retail orders over $49 within the USA (excluding Hawaii and Alaska)
Calculate shipping costs on express, international, and smaller ground orders using the freight calculator on the View Cart page.
When will my stuff ship?
We ship Monday – Friday. Orders for in-stock items will usually leave the warehouse on the same shipping day for:
- FedEx orders placed by 3PM EST Monday – Friday
- LTL freight orders placed by 9AM EST Monday – Friday
- Orders placed Saturday and Sunday will ship the following Monday
Once shipped, when will my stuff arrive?
Estimated transit time via USPS Priority Mail is typically about 2-3 days within the US and about 6-10 days within Canada. USPS Express Mail transit time is typically about 1-2 days. Sundays and federal holidays don’t count as days in transit. USPS does not guarantee transit times.
FedEx shipping methods have specific transit times that are met or bested more than 97% of the time, so if you need to be certain of your delivery date, FedEx is usually a better option than USPS. FedEx Ground, see the map for estimated shipping times to your location. FedEx Ground Home Delivery delivers Tuesday – Saturday; FedEx Ground Commercial and all express services deliver Monday – Friday.
International orders could be delayed by customs or other reasons for up to 30 days. Some International orders may be reviewed prior to processing to insure product, size and weight restrictions are met. If any issues are identified, you will be contacted with updates prior to your order shipping out.
What if I need to get my stuff by a specific date?
If you are in a time crunch, please call us to place your order, and we’ll help you pick the shipping method most likely to meet your desired delivery date. As we don’t drive the delivery trucks, we can’t guarantee the delivery date, but we will do everything in our power to get you the goods when you need them!
What if my stuff is not in stock?
We will ship in-stock items immediately and ship other items as they become available. There will be no additional charge for us to ship those items separately. International orders with out-of-stock items will be shipped complete once all backordered items have arrived.
Where can I have my stuff shipped?
We ship worldwide, including APO/FPO addresses. Sometimes very large items cannot be shipped, or will require additional oversize fees from what the website specifies. Some Electronics such as GPS units, Cameras and Radar Detectors cannot be shipped outside of the US. In these cases, we will notify you before processing your order. We recommend using USPS Express Mail or Priority Mail for international shipments to avoid the high brokerage fees charged by FedEx.
Can you send my order “signature required”?
Domestic orders placed through our website are shipped without “signature required.” Currently, we offer FedEx “signature required” shipping as an option only for telephone orders. If you do not have a secure place for FedEx to leave packages, please call us to place your order and request that we send it “signature required.” Due to the increasing frequency of stolen packages, we strongly urge you to request “signature required” for orders over $750. Call us at 855-255-5550 to place your order with a signature-required shipping option for a $12 fee. If you choose not to have your order delivered signature required and your package is stolen after delivery, Twisted Throttle can provide the information you need to recover your funds from your credit card company but we cannot be held responsible for the shipment.
If part of my order is not in stock, do you ship complete or partial?
For shipping addresses in the US, TwistedThrottle.com ships all in-stock items immediately. Out-of-stock items will ship immediately upon arriving at our warehouse at no additional shipping charge. For shipping addresses outside the US, orders ship only once completely in stock. For such orders, if you’d like the in-stock components to ship before the rest of your order is available, you may either place two separate orders (one for in-stock items, one for out-of-stock items), or call us and request partial shipment. Partial international shipments may incur an additional shipping charge.
Where does my order ship from?
All orders are billed in USD and ship from either Exeter, Rhode Island or our suppliers’ warehouses, depending on the quantity of stock in each location. Orders may ship in multiple packages so that each item gets to you as soon as possible.