WARRANTIES & REPAIRS
Request repairs or replacement parts:
Please fill out the form below.
We take pride in offering the highest quality powersports gear available, and we stand behind what we sell.
If a product you purchased from us becomes damaged, we’ll troubleshoot your problem, assist in identifying any needed replacement parts, and help you place a parts order or make a warranty repair request to the manufacturer.
We stock many common replacement parts. Damaged items, when available and/or fixable, will be will be replaced or repaired at a fair rate when not covered by the manufacturer’s warranty.
If requesting a repair or replacement under manufacturer warranty, the original item must be returned for evaluation and/or repair prior to shipment of any replacement items. Items will be functionally repaired or replaced at the sole discretion of the manufacturer.
To determine warranty terms and eligibility for a specific item, please contact the manufacturer or contact us via this page for assistance. Please note it may take 4-8 weeks to obtain manufacturer approval for a warranty request and/or obtain replacement components that are not in stock. All warranties are subject to the individual manufacturer’s policies and discretion.
What is not covered:
Manufacturer warranties are limited to repair or replacement of the purchased item at their discretion. Warranties do not cover damage or defects caused by normal wear and tear, abrasion, misuse, customer negligence, improper installation, accidents, alteration, disassembly of electronics, prolonged UV exposure, the natural breakdown of materials over long periods of time, or damage to other parts and accessories of the motorcycle related to item failure, crashes, improper installation, or improper use. Coverage is limited to the original direct purchaser of the item and does not extend to used items purchased through 3rd parties (Craigslist, eBay, unauthorized resellers, etc.). Labor costs of third-party installation shops to remove and reinstall products are not covered. Warranties are limited to those expressly provided above. All other warranties, including implied warranties of merchantability and fitness for a particular purpose, are specifically excluded. Shipping charges to return the original item are the responsibility of the customer. Twisted Throttle or the manufacturer will pay to ship the repaired or replaced item back to customers located within the US (excluding AK, HI, PR). The customer is responsible for the excess cost of any international shipping, duties and customs clearance fees associated with return shipping.
Policy effective 6/25/2020